Last Updated: 11-03-2026

We understand that plans change. Our cancellation and refund policy is as follows:

• Cancellations by the User: 1.) Cancellations made at least 6 hours prior to the booked slot are eligible for a full refund or free rescheduling. 2.) Cancellations made within 6 hours of the booked slot, or “no-shows,” are not eligible for a refund.

• Cancellations by Management: In the event that we must cancel your booking due to unforeseen circumstances, maintenance issues, or severe weather conditions making the turf or courts unsafe, you will be offered the choice of a 100% full refund or a rescheduled slot at your convenience.

• Approval: Once a valid cancellation is requested and approved, the refund process will be initiated.

• Timeline: Please allow 5 to 7 business days for the refunded amount to reflect in your original method of payment (UPI, Credit/Debit Card, or Bank Account) processed via Razorpay.

• Failed Transactions: If money is deducted from your account but the booking fails to confirm on our system, the payment gateway will automatically reverse the transaction within 48 to 72 hours.

To request a cancellation, reschedule a slot, or inquire about a refund, please contact our support team with your Booking ID.

Phone: +919251208776 or Email:  veersportscomplex@gmail.com